I'm Silas Chan

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Solution-oriented, Performance-focused, Curious, Forward-thinking, Continuous learner, Adaptable

About

As an IT Specialist, I leverage my in-depth understanding of computer hardware and operating systems to craft tailored solutions for specific challenges and optimize computer performance. I'm continuously pursuing opportunities to broaden my knowledge base and remain current with emerging technologies, innovative concepts, and cutting-edge solutions in the field.

PORTFOLIO

Google Cloud Platform (GCP) Migration
Collaborated with Accenture to migrate local servers to GCP, managing critical tasks such as AAD authentication, SQL Server Express transfer, and SSL certificate setup.
Technologies:
Google Cloud Platform (GCP), Azure Active Directory (AAD), SQL Server, IIS, SSL Certificates
Achievements:
Migrated all local servers to GCP, ensuring zero downtime., Configured secure web servers and application redirection., Facilitated seamless authentication using AAD.
Duration:
3 months
D2 Network
Proficiently troubleshoot network issues at the D2 site office, ensuring stable and reliable connectivity. Successfully delivered effective solutions that improved overall user experience. Additionally, I played a key role in suggesting and assisting with the procurement, installation, and configuration of enterprise routers, which enabled remote network monitoring and enhanced overall system performance.
Technologies:
WAN, LAN, SWITCHES, AP
Achievements:
Resolved complex connectivity problems efficiently, Improved site office network stability, Deployed solutions that monitor site office network remotely
Duration:
4 months
AD Migration
Coordinated and participated in AD migration globally, including user account, computer, and local server, migrate to new domains. Additionally, led the implementation of Intune device/Azure AD migration and Office 365/Exchange environments.
Technologies:
Active Directory, Azure AD, Intune, Office 365
Achievements:
Successfully migrated over 100 users and devices across multiple departments., Streamlined Intune and Azure AD integrations for better device management., Achieved zero downtime during the entire migration process.
Duration:
3 months

Skills

Technical Support and Troubleshooting
1. 1. Hardware and software issue resolution
2. 2. Remote and on-site support
3. 3. Ticket management and escalation
Office 365 Administration and Support
1. 1. User account management
2. 2. Email and collaboration tool configuration
3. 3. SharePoint and OneDrive administration
Network Troubleshooting
1. 1. Diagnosing and resolving connectivity issues
2. 2. Analyzing network performance and bottlenecks
3. 3. Troubleshooting Wi-Fi and wireless network problems
IT Training and Documentation
1. 1. Conducting user training sessions
2. 2. Creating and maintaining IT documentation
3. 3. Developing user guides and FAQs
Project Support and Implementation
1. 1. Assisting with local and global IT projects
2. 2. Hardware and software deployment, User migration and onboarding
IT Asset Management and Procurement
1. 1. Inventory tracking and management
2. 2. Software licensing and compliance
3. 3. Hardware lifecycle management and procurement support